We protect financial and operational information through strict security measures.
All stored and transferred data is encrypted end-to-end, including economic diagnostic reports.
Two-factor authentication and granular permissions for each platform user.
Transaction processing for subscriptions and hedging complies with PCI DSS v4.0 standard.
Dedicated cybersecurity team, notification within 24 hours maximum, and periodic external audit.
Dedicated communication channel for our clients, with clear response times and quick access to resources.
For clients with an active subscription. Direct access to your dedicated consultant.
General access to the support team for operational questions.
Technical documentation, quick guides, and frequently asked questions.
General SLA: All requests receive automatic confirmation. Response time is calculated in business hours (Mon-Fri, 09:00–18:00). For critical situations, contact us by phone.